Refunds & Cancellations
Can I cancel my order?
Please contact ko ho coffee co within 24 hours to request an order cancellation.
When are cancellations unavailable?
Cancellations are unavailable once your coffee has been roasted or shipped.
What if my order arrives damaged?
If your order arrives damaged or incorrect, contact us promptly with photos for assistance.
Can I return unopened coffee beans?
Coffee beans cannot be returned after delivery for freshness and food-safety reasons.
How are approved refunds issued?
Approved refunds are issued to your original payment method after review.